Privacy Policy

1. Introduction

Ridgeway ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website, submit inquiries, or engage our consulting services. This Privacy Policy explains what personal data we collect, how we use it, and the rights you have regarding your information. Our principal office is located at 11F, No. 156, Sec. 3, Zhonghua Road, South District, Taichung 402, Taiwan. If you have questions about this policy, you can reach us at [email protected].

2. Data We Collect

We may collect the following categories of personal data:

Information you provide directly: When you fill out our contact form, we collect your name, email address, and optionally your phone number and message content. If you engage our consulting services, we may also collect business information relevant to the engagement scope.

Information collected automatically: When you browse our website, our servers and analytics tools may record your IP address, browser type, operating system, referring URL, pages visited, and time spent on each page. This data is collected through cookies and similar technologies.

Information from third parties: We may receive information from analytics services such as Google Analytics, which helps us understand how visitors use our website.

3. Legal Basis for Processing

We process personal data on the following legal bases: your consent (for example, when you submit a contact form or accept cookies), the performance of a contract or pre-contractual steps (when you engage our consulting services), legitimate interest (to improve our website and services), and compliance with legal obligations under the laws of the Republic of China (Taiwan), including the Personal Data Protection Act (PDPA).

4. How We Use Your Data

We use personal data for the following purposes: to respond to inquiries submitted through our contact form, to deliver consulting services as agreed in engagement terms, to improve our website's functionality and user experience through analytics, to send occasional communications about our services (only with your consent), and to comply with applicable legal requirements.

5. Data Sharing

We do not sell your personal data to third parties. We may share data with trusted service providers who assist us in operating our website (such as hosting and analytics providers), but only to the extent necessary for them to perform their services. These providers are contractually obligated to protect your data. We may also disclose data if required by law, regulation, or legal process.

6. Data Retention

Contact form submissions are retained for up to 24 months unless you request earlier deletion. Consulting engagement records are retained for a period of five years after the engagement concludes, in accordance with applicable professional and legal requirements. Website analytics data is retained for up to 26 months.

7. Data Protection Measures

We employ industry-appropriate security measures to protect your personal data, including encrypted data transmission (TLS/SSL), secure server hosting with access controls, regular security reviews, and restricted access to personal data on a need-to-know basis within our team. In the event of a data breach that poses a risk to your rights, we will notify affected individuals and relevant authorities as required by Taiwan's PDPA.

8. Cookies

Our website uses cookies to enhance your browsing experience and collect analytics data. For detailed information about the types of cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Your Rights

Under Taiwan's Personal Data Protection Act, you have the right to request access to the personal data we hold about you, to request correction of inaccurate data, to request deletion of your data (subject to legal retention requirements), to withdraw your consent for data processing at any time, and to lodge a complaint with the relevant supervisory authority. To exercise any of these rights, please contact us at [email protected]. We aim to respond to all requests within 30 days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external website you visit.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under 18, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

13. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Ridgeway
11F, No. 156, Sec. 3, Zhonghua Road
South District, Taichung 402, Taiwan
Email: [email protected]